Having ‘Video Call’ problem can make your Facebook experience a little uneasy when trying to make video call to a friend or a love one.
Image show problem with Video Calling
After trying your hands testing it on other browsers without positive results re-installing the uninstalled video calling Plug-in as prescribed in the Facebook troubleshooting is the next step. When you are done with following recommended processes available on the Facebook help page without any solution, it is time to start finding alternative means and that has to be by resorting to the step-by-step instructions below. Facebook recommended Help Center link is HERE.
This step-by-step information below works in all cases, where the recommended solutions on Facebook Help Center have been exhausted.
Red arrow pointing to Facebook Video Calling at Programs And Features of Control Panel
STEP 1: Uninstall the Video Calling Program from your system at ‘Programs and Features’ of the ‘Control Panel’.
Image show trusted website to download Malwarebytes
STEP 2: Download Malwarebytes from the official website and install it.
Image showing scanning for Malware in progress
STEP 3: Run it and scan for malicious software.
Image showing red arrow pointing to Apply Actions button
STEP 4: Click on ‘Apply Actions’ button after scan is completed and click on ‘Ok’ button to restart your system for all the Malware found to be deleted.
Image of Facebook Video Call Plug-in downloading
STEP 5: Open your Facebook page, click on video icon on Chat and download Facebook Video Call Plug-in and install it.
Image of a working Facebook Video Call
STEP 6: Next, test your Facebook Video Call.